Refund Policy

I want billing to be fair and transparent. If something isn't right, email me at support@cognograph.app and I'll make it right.

Subscriptions

Pro subscriptions can be cancelled at any time. When you cancel:

• You retain access to Pro features until the end of your current billing period.
• No partial refunds are issued for the remaining days in a billing period.
• Your data is preserved and accessible on the Free tier after downgrade.

If you believe you were charged in error, contact support@cognograph.app and I'll issue a refund, no questions asked.

AI Credits

AI credit purchases are non-refundable once credits have been consumed. Unused credits from add-on purchases remain available until used. Monthly included credits ($2 trial, $5/mo Pro) do not roll over.

14-Day Refund Window

Full refunds are available within 14 days of any billing cycle. If you're not satisfied with Pro for any reason, email support@cognograph.app within 14 days of your charge and I'll issue a full refund.

Disputes

Payment disputes are handled through Stripe. If you initiate a chargeback, your account may be suspended pending resolution. I encourage you to contact me first at support@cognograph.app to resolve any billing issues directly.